Returns

Our policy lasts 30 days. Unfortunately, if 30 days have gone by since your purchase, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

– Any item not in its original condition is damaged or missing parts for reasons not due to our error

-If item was delivered damaged, then you have 24 hours to send a photo of the damages to us via email.

– Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will email you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first recheck your bank account, then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still haven’t received your refund yet, then contact us at info@ventsam.com.

Sale items (if applicable)

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same thing, send us an email at info@ventsam.com and send your item to Ventsam sash and door, 9495 San Fernando Road, CA 91403, United States.

Shipping

To return your product, you should deliver your product to Ventsam sash and door.

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.